Optimizing Outsourcing and Provider Management
Horn & Company advises you on the implementation of your outsourcing project and helps you establish the foundation for sustainable and targeted provider management.
Strategies to maximize efficiency and quality
Outsourcing in banks and related coordination of service providers enables to put emphasis on the core business. But which factors are the key to a successful model in the long run? Read more about key elements to successfully optimizing your outsourcing project! Are you facing challenges such as high pressure on revenue, a lack of control over your outsourcing projects or insufficient coordination of service providers? We support you with a five-phase implementation model for the successful planning and implementation of your outsourcing project. Our approach based on profound experience provides support through all phases of your project. For example, before implementation, a holistic assessment of strategic, economic and qualitative aspects is important. Further, targeted provider management is crucial during and after the introduction of new service providers. Contact us to adapt the model according to your requirements and set the right guidelines for your outsourcing success right from the start!
The Horn & Company five-phases implementation model for outsourcing
Our experts support you throughout your project
Selected references of outsourcing Projects
Optimizing provider management
Challenge
| Historically established provider processes with a low degree of standardization and insufficient harmonization of service contracts, SLAs and internal interfaces to providers |
Solution Strategy
| Concept and implementation of multi-provider management incl. alignment of provider contracts, process harmonization, interface redesign and definition of responsibilities between business and provider management, reporting and dashboards. |